Patient Policy Agreement

Cancellation and Refunds 

Immediately after the financial transaction has taken place, your order is entered into the shipping process. Due to the automated nature of this process, orders cannot be canceled once they are placed. This includes duplicate orders. If you have any questions, please contact our client care team at sales@mwlcoa.com or by phone at 1-844-611-8870.

If you sign up for a treatment subscription program and cancel within 90 days, you will still be charged for the first 3 months to cover test costs, physician consultation and treatment.

Prescription Return Policy

We are prevented by law from accepting returns for any prescription medication. If you need to dispose of any medication, please follow the steps in this link: Drug Disposal Information

Non-Prescription Product Return Policy

Under most circumstances, we cannot accept returns on non-prescription personal care products. If you have received the wrong item or discover a similar issue with an item you have received, please call our client care team at 1-844-611-8870.

Damaged Shipments

We ensure that we package your order securely for shipping, but we can never guarantee that it will not be damaged in transit. If any damage has been found, retain all original packing materials and cartons in order to file a claim with the carrier. Claims must be made within 10 business days to the carrier, USPS. You may reach them at 1-800-222-1811. FedEx can be reached at 1-800-GoFedEx, 1-800-463-3339. Shipping carriers have no legal obligation to honor your claim unless you follow these procedures. We are happy to assist you however we can with the claims process. However, we are not ultimately responsible for collection of claims from the carrier.

When purchasing or interacting with Medical Weight Loss Centers of America, you have read and agree to the HIPAA Notice of Privacy Practices.